Genshin Impact is, in part, a game of chance.
The game has a variety of different characters that can be unlocked and then added to your party.
Each one ranges in rarity, weapons and elements, such as fire, ice etc.
But, most can't just be purchased from the Store, although some do rotate in and out every now and then.
Instead, you must gamble with your Wishes and hard-earned currency and hope that you receive the character that you want.
How To Reroll?
Rerolling is when you take another shot at grabbing the characters or weapons that you wanted originally.
This is done by creating a new account and starting again.
While this does sound drastic, you have the chance to secure 2 different characters/weapons quite early on in the game.
Characters and special weapons are unlocked through using Wishes, these are done by using Fates to buy Wishes.
Buying 10 Wishes will guarantee a special character/weapon, it varies depending on which Wish you've selected.
Players receive 10 Fates for reaching level 5, and another 10 at level 10.
If you know what you're doing then you can reach level 10 within a couple of hours.
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Then if you don't get the characters/weapons you want, make a new account and try again.
It is an extremely time-consuming process unless RNG is on your side, but it is the best option to secure the characters you want early on without spending your own money.