03 Feb 2021 11:24 AM +00:00

PlayStation Wrap Up 2020 Not Working? Here's How You Can Help Fix It

Don't worry if your PlayStation 2020 Wrap Up report is not working, you might not be the only one!

The PlayStation 2020 Wrap Up report is a complete run-down on your PlayStation activities over the last year.

Here, you can see how many games you played, when you played them, what trophies you got, and more!

Some people have been having issues accessing theirs, but there are a few things you can do to fix it!

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Enable Additional Data

One thing that might be holding up access to your report is PlayStation not being able to access the information needed to compile it!

This is the main issue people are having when trying to access their PlayStation 2020 Wrap Up report.

PlayStation 2020 Wrap Up Not Working Key Art
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PLAY - What game did you play the most in 2020?

Essentially, what you need to do is allow PlayStation to collect "Additional Data" from your PlayStation console.


READ MORE: How To Access Your PlayStation 2020 Wrap Up Report

In order to enable access to "Additional Data", you will need to follow the steps below:

[ Settings ] > [ Device Data/ Health & Safety ] > [ Device Data ]

If you follow this chain of menus, you should find an option to enable PlayStation to collect additional data.

This shouldn't take too long to start working and you'll be able to access your PlayStation 2020 Wrap Up in no time!

Have A Valid Account

Another thing that might mean your PlayStation 2020 Wrap Up is not working is the fact that your PSN account might not be valid!

Below, we've listed the terms and conditions required in order to have a valid PSN account for this feature:

  • User must be 18 or over;
  • Have a registered PSN account in a supported region;
  • Must have played at least 10 hours of games on a PS4 console between 01/01/20 and 31/12/20;

If you're under 18, or you've only just got your PS4, you won't be eligible for a PlayStation 2020 Wrap Up report.

That's okay, though. Working towards your 2021 Wrap Up has already started!

Server Issues

Another thing that might be holding you back is those pesky PlayStation servers!

They are usually pretty reliable, however, with high amounts of traffic, they have been known to suffer.

READ MORE: PS Plus February 2021: Free Games and Offers

When the PlayStation 2020 Wrap Up report was launched, a lot of people were complaining that theirs was not working.

This appears to be resolved as of writing, but a quick page refresh might be all it needs to fix it!


Time's Up

Unfortunately, the PlayStation 2020 Wrap Up doesn't last forever and this could be the reason why it is not working.

To put it simply, the PlayStation 2020 Wrap Up might just have finished!

When we redeemed our theme, we only had a 24-hour period to claim it.

There's no official word on whether the Wrap Up report itself will end then. This information could just relate to a personal theme redemption.

However, to be on the safe side, it is best to get your Wrap Up report as soon as you can!

You can access your PlayStation 2020 Wrap Up report via the link and scroll to the bottom in order to claim your free, limited-time Dynamic Theme.